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A market in its entirety
is too broad in scope for
any but the largest
companies to tackle
successfully. The best
strategy for a smaller
business is to divide demand
into manageable market
niches. Small operations can
then offer specialized goods
and services attractive to a
specific group of
prospective buyers.
There are undoubtedly some
particular products or
services you are especially
suited to provide. Study the
market carefully and you
will find opportunities. As
an example, surgical
instruments used to be sold
in bulk to both small
medical practices and large
hospitals. One firm realized
that the smaller practices
could not afford to
sterilize instruments after
each use like hospitals did,
but instead simply disposed
of them. The firm's sales
representatives talked to
surgeons and hospital
workers to learn what would
be more suitable for them.
Based on this information,
the company developed
disposable instruments which
could be sold in larger
quantities at a lower cost.
Another firm capitalized on
the fact that hospital
operating rooms must
carefully count the
instruments used before and
after surgery. This firm met
that particular need by
packaging their instruments
in pre-counted, customized
sets for different forms of
surgery.
While researching your own
company's niche, consider
the results of your market
survey and the areas in
which your competitors are
already firmly situated. Put
this information into a
table or a graph to
illustrate where an opening
might exist for your product
or service. Try to find the
right configuration of
products, services, quality,
and price that will ensure
the least direct
competition. Unfortunately,
there is no universally
effective way to make these
comparisons. Not only will
the desired attributes vary
from industry to industry,
but there is also an
imaginative element that
cannot be formalized. For
example, only someone who
had already thought of
developing pre-packaged
surgical instruments could
use a survey to determine
whether or not a market
actually existed for them.
A well-designed database can
help you sort through your
market information and
reveal particular segments
you might not see otherwise.
For example, do customers in
a certain geographic area
tend to purchase products
that combine high quality
and high price more
frequently? Do your small
business clients take
advantage of your customer
service more often than
larger ones? If so, consider
focusing on being a local
provider of high quality
goods and services or a
service-oriented company
that pays extra attention to
small businesses.
If you do target a new niche
market, make sure that this
niche does not conflict with
your overall business plan.
For example, a small bakery
that makes cookies by hand
cannot go after a market for
inexpensive, mass-produced
cookies, regardless of the
demand.
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